Frequently Asked Questions

Your pet will adjust quickly to our boarding facility, our staff and routines. Feeding, cleaning, exercise, and kennel staff monitoring are all scheduled events that bring order and structure to the boarding environment. Picture the situation of boarding your pet with us like you would your child at a school camp. Although your pet is away from the home comforts and famliy company, they love the excitement of others nearby. On leaving they are happy to see mum, dad and going home and look forward to their future stays. Just like a school camp.

Yes, your pet is welcome to stay for an extended period of time. We do offer discounts depending on the size of dog and the duration of the stay with us. Contact us for further information.

Yes, your pet can be exposed to disease when kenneled with other animals. The risk is, however, quite low, and virtually eliminated when kennels require advance vaccination to ensure a healthy population of boarded guests. Additionally, high sanitation standards and quality living conditions are vitally important to ensuring an absence of disease. Our modern sanitation procedures, air flow system, required vaccinations, kennel suites construction, and staff training programs all help to create a healthy, safe and secure environment for your pets when they are in our care. You may have heard “horror stories” of poor treatment and conditions at kennels in the past…we have taken great pains to ensure that we provide a first-class, highly sanitary environment that dispel any fears you might have about boarding your pets with us.

There is a small fee for administration of medications, please ask at reception.

We are happy to provide for your pets high care needs, though we need to charge to cover the costs, please ask at reception.

Yes, we can accommodate your wishes and board your pets together in the same suite, as space allows (typically we allow up to 3 dogs each to board together in the same suite – this allows adequate space for each pet and promotes both comfort and safety).

Not usually, as we care for every pet individually. It may depend on the duration of the stay and the number of pets staying with us. Give us a call to let us know your situation.

A deposit provides you peace of mind that your booking is secure. We require a deposit for peak holiday periods (including Christmas and Easter). Since so many of our customers rely on us to provide verified reservations before they can finalize their family vacation or business travel plans, we must ensure that every reservation we accept is “real”, and highly likely to occur. It would be unfortunate to have to upset a family’s vacation plans because of lack of available space, and then come to find that we could have accommodated them all along, because of late cancellations. This responsibility to our customers drives our deposit policy.

We realize that plans do change, and wish to accommodate all of our customer’s needs. However, there are generally no refunds for peak period bookings.

We are proud of our facilities and welcome you to visit to ensure you feel comfortable leaving your pet with us. Please visit during our business hours (typically Monday-Saturday 8.30am to 10.30am or 3pm – 5.30pm or Sunday 4pm to 5.30pm

Pets may be checked-in at any time during operating hours. Checkout time is 8.30am – 10.30am or 3pm – 5.30pm, Monday through Saturday. Sunday courtesy hours for pick-up run from 3pm to 5.30pm. Customers are charged full day rates for Sunday regardless if they pick-up their pet on Sunday afternoon, as all of our feeding and care services go on up until the courtesy hours time (3PM to 5.30PM).

Please do not bring any bedding, we will supply everything to make your pets stay very comfortable